Privacy Statement

At LumionArt, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit lumionart.com, purchase our products, or interact with our services.

Information We Collect

We may collect personal information that you provide to us, including:

Name
Email address
Shipping and billing address
Phone number
Payment information
Order details
Any information you provide when contacting us

We may also automatically collect certain information when you visit our website, such as:

IP address
Browser type
Device information
Website usage data
Cookies and similar technologies

How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide customer support
Communicate with you about your orders
Improve our products, website, and services
Send marketing emails (with your consent)
Prevent fraud and maintain website security

Cookies

LumionArt uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Understand how visitors use our website
Improve website performance
Provide relevant advertising

You may disable cookies through your browser settings, but some website features may not function properly.

Sharing Your Information

We may share your information with trusted third-party service providers who help us:

Process payments
Ship orders
Provide website services
Support marketing activities

These partners only use your information to provide services on our behalf and are required to protect your information.

We do not sell or rent your personal information to third parties.

Payment Information

All payments are processed securely through trusted payment providers.

LumionArt does not store your full credit card details. Payment information is encrypted and handled according to industry security standards.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission method is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications

To exercise these rights, please contact us.

Children's Privacy

LumionArt products and services are intended for adults.

We do not knowingly collect personal information from children under the age of 16.

If you believe a child has provided personal information to us, please contact us and we will take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites.

LumionArt is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal information.

Order Tracking Data

We may share limited order information, including:

Order tracking number
Courier information
Transaction details

with our logistics and payment service providers to help provide accurate delivery updates and verify transactions.

These providers do not use your personal information for unrelated purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updates will be posted on this page. Your continued use of our website means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: info@lumionart.com

WhatsApp:+1 808 203 7802

Company Address: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRAIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HONG KONG