Frequently Asked Questions

Creating & Shipping Time

Creation Time: Approximately 1 week

Shipping Time: Approximately 3–7 business days via FedEx or DHL

Most orders are delivered within 14–21 days from the date your order is placed.

For bulk or custom orders, please contact info@lumionart.com to confirm the estimated production and delivery schedule.

Packaging

We take great care to ensure every artwork arrives safely.

• Rolled Paintings are securely packed in durable protective paper tubes.
• Framed Paintings are carefully packaged in premium wooden crates for maximum protection during transit.

Can I Update My Order?

If your order has not yet shipped, we may be able to make changes.

Please contact info@lumionart.com as soon as possible, and our team will do our best to accommodate your request.

Once an order has been shipped, it can no longer be modified.

Can I Cancel My Order?

Yes. Orders may be canceled before shipment.

Please email info@lumionart.com or log into your account to request a cancellation.

Do You Ship Worldwide?

Yes! We proudly offer FREE worldwide shipping on all orders.

How Much Does Shipping Cost?

Shipping is completely free, regardless of your destination.

No additional shipping charges will be added at checkout.

How Long Does a Refund Take?

Once we receive and inspect your returned item, refunds are processed within 3 business days.

• PayPal refunds: Usually appear within 3 business days.
• Credit/Debit card refunds: Typically require 7–14 business days, depending on your card issuer.

What If My Artwork Arrives Damaged?

If your artwork arrives damaged, please contact LumionArt within 30 days of delivery.

Email us at info@lumionart.com with your order number and photos of the damaged item. We will arrange a replacement of the same artwork as quickly as possible.

What Payment Methods Do You Accept?

LumionArt accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay

All payments are processed through secure encrypted payment gateways.

International Taxes & Duties

Orders shipped internationally may be subject to import duties, customs fees, or local taxes imposed by your country's regulations.

These charges are not included in the purchase price and are the responsibility of the customer.

If customs requires additional information, our team will gladly assist whenever possible.

Still Have Questions?

We're always happy to help.

Please contact us anytime at info@lumionart.com, and our customer support team will respond as soon as possible.